Guarantee Satisfied or Refunded

We believe in the quality of our services. If you are not satisfied, you get a full refund within 3 days. No hidden conditions.

How it works

Step 1

Use the service

Analyze your documents with RequirementMiner, Shaping Client or VPC Workshop.

Step 2

Not satisfied?

Within 3 days, fill out the refund form with your feedback.

Step 3

Full refund

Your request is processed within 48h. Automatic Stripe refund.

Conditions

The service was paid for less than 3 calendar days ago
You fill out a detailed form (3 fields, 300 characters min each)
You certify having used the service in good faith
One request per analysis session

Frequently asked questions

What is the deadline for requesting a refund?

You have 3 calendar days from the date of payment.

What information do I need to provide?

A 3-part form: what didn't work, what you expected vs what you received, and your improvement suggestions (300 characters minimum each).

How long does processing take?

We process requests within 48 business hours. The refund appears on your statement within 5-10 days depending on your bank.

Can I request a partial refund?

The refund is always full. No partial refunds.

Need to file a claim?

File a claim